1. Acceptance & Provision of Service
By creating an account, connecting a domain, or paying for a NexaStore subscription, you agree to these Terms of Service on behalf of your legal entity or merchant organization. NexaStore grants you a non-exclusive, worldwide license to access our storefront engine, inventory manager, social CRM, and courier automation tools.
2. Subscriptions & Payment Terms
Paid tiers (Starter, Pro Scale, Enterprise) are billed on a recurring monthly or annual basis in Bangladeshi Taka (BDT). Subscriptions renew automatically unless cancelled prior to the end of the current billing cycle. All subscription fees are flat and predictable with zero surprise transaction commissions.
3. 99.99% Edge Uptime SLA Commitment
NexaStore guarantees 99.99% uptime across our global edge storefront CDN, PostgreSQL databases, and Meta CAPI dispatch pipelines. In the event of unscheduled downtime exceeding our monthly SLA, enterprise accounts are entitled to proportional service credit compensation.
4. Merchant Data Ownership
You retain 100% full and unencumbered ownership of your product catalog, media assets, pricing data, customer profiles, order history, and double-entry financial records. You may export your entire database via CSV or REST API at any time.
5. Third-Party Courier & API Disclaimers
While NexaStore provides direct 1-click programmatic dispatch integrations with Pathao, Steadfast, and RedX, courier delivery timeliness and Cash on Delivery remittance schedules remain subject to your contractual terms with the respective logistics partners.
6. Limitation of Liability
To the maximum extent permitted by applicable law, NexaStore's aggregate liability under this agreement shall be limited to the total fees paid by the merchant during the twelve (12) months preceding the incident giving rise to the claim.