Store operations

Put every order in one queue

A practical handoff from a customer conversation to packing and dispatch.

Record the order before the handoff

An order in a chat is easy to miss when another person takes over the shift. Record the product, quantity, customer phone, delivery address, payment method, and any delivery instructions in the order workspace. Confirm unclear details before dispatch.

Give each order a next step

Separate orders waiting for confirmation from orders ready to pack. Give the packing team a consistent reference to use on the parcel and invoice. When an item is unavailable, update the order before someone books the courier.

Close the loop after delivery

Delivery is a logistics event; settlement is a money event. Check both. Review returns and outstanding COD balances alongside completed orders so a parcel marked delivered does not disappear from the collection queue.

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Store operations

Put every order in one queue

A practical handoff from a customer conversation to packing and dispatch.

Record the order before the handoff

An order in a chat is easy to miss when another person takes over the shift. Record the product, quantity, customer phone, delivery address, payment method, and any delivery instructions in the order workspace. Confirm unclear details before dispatch.

Give each order a next step

Separate orders waiting for confirmation from orders ready to pack. Give the packing team a consistent reference to use on the parcel and invoice. When an item is unavailable, update the order before someone books the courier.

Close the loop after delivery

Delivery is a logistics event; settlement is a money event. Check both. Review returns and outstanding COD balances alongside completed orders so a parcel marked delivered does not disappear from the collection queue.