COD operations

Follow COD through to settlement

Keep delivered parcels and received courier payouts in separate views.

Start with the parcel reference

Use the order and courier references to match a payout to a delivered parcel. Keep a record of the expected COD amount and any delivery or return charges associated with that order.

Compare expected and received amounts

When a courier settlement arrives, compare its parcel list and charges with your order records. Keep unmatched entries visible so your team can investigate a missing parcel reference or an amount that needs clarification.

Leave a record for the next person

Record the settlement reference and any follow-up notes. A colleague should be able to see which courier balances remain open and what has already been checked without searching through a separate chat history.

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COD operations

Follow COD through to settlement

Keep delivered parcels and received courier payouts in separate views.

Start with the parcel reference

Use the order and courier references to match a payout to a delivered parcel. Keep a record of the expected COD amount and any delivery or return charges associated with that order.

Compare expected and received amounts

When a courier settlement arrives, compare its parcel list and charges with your order records. Keep unmatched entries visible so your team can investigate a missing parcel reference or an amount that needs clarification.

Leave a record for the next person

Record the settlement reference and any follow-up notes. A colleague should be able to see which courier balances remain open and what has already been checked without searching through a separate chat history.